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VOHeroes 101

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  1. A VOHeroes Welcome
    1. Quick check...are you sure you're in the right course?
  2. The VOHeroes Mission and Ethos
    2. Why become a client's VO...hero?
  3. 2.1 The history of VOHeroes.com
  4. 2.2 The VOHeroes definition of success
  5. Strategy and Tactics
    3. Strategy: the four keys
  6. 4 Tactics: The VOHeroes Pro Toolkit
  7. 4.1 VOHeroes Courses: instruction and theory
  8. 4.2 VOHeroes Workouts: monthly real-world practice
  9. 4.3 VOHeroes Coaches: mentorship and guidance
  10. 4.4 The VOHeroes coaching philosophy
  11. 4.5 VOHeroes ProConnect LIVE: business building and accountability
  12. 4.6 VOHeroes ProConnect: discussion and mutual support
  13. 4.7 VOHeroes Labs: reference videos
  14. 4.8 VOHeroes Articles: podcasts, blog posts and more
  15. Courses
    5. VOHeroes Courses
  16. 5.1 The VOHeroes Pro Core Curriculum
  17. 5.2 All courses (and your courses)
  18. 5.3 How to take VOHeroes courses
  19. 5.4 How to navigate any VOHeroes course
  20. 5.5 Sections, lessons and topics
  21. 5.6 Accessing course materials
  22. 5.7 Tracking your course progress
  23. 5.8 Taking and passing quizzes
    1 Quiz
  24. 5.9 Earning certificates
  25. 5.10 The VOHeroes leaderboard
  26. 5.11 Extension and bonus courses
  27. Workouts
    6. Your two types of VOHeroes Workouts
  28. 6.1 The monthly VOHeroes Workouts: practice your voice over skills
  29. 6.2 How to find and register for a Workout
  30. 6.3 How to set your Zoom and Audacity preferences for all Workouts
  31. 6.4 How to get the most out of Workouts
  32. 6.5 Want more than one workout in a month? The Additional Workout
  33. 6.6 How to register for ProConnect LIVE
  34. 6.7 How to participate in ProConnect LIVE
  35. 6.8 How to listen to the Workout and ProConnect LIVE recordings
  36. The VOHeroes Site
    7. A visual tour of VOHeroes.com
  37. 7.1 The Toolbar menu bar
  38. 7.2 Your Account Menu on the Toolbar
  39. 7.3 Adding and updating your profile and cover photo
  40. 7.4 Setting your VOHeroes nickname
  41. 7.5 How to manage your email address and password
  42. 7.6 The Sidebar menu bar
  43. Getting Support
    8. How to search VOHeroes.com site content
  44. 9. How to communicate: Pro Connect, Messaging and Notifications
  45. 9.1 How to use the ProConnect discussion group
  46. 9.2 How to follow ProConnect discussions
  47. 9.3 How to use Messages
  48. 9.4 How Notifications work
  49. 10. How to get help and support
  50. 10.1 How to whitelist VOHeroes email addresses
  51. 10.2 How to get help with your VOHeroes account
  52. 10.3 How to get help with voice over-related issues
  53. 10.4 How to filter VOHeroes email notifications into folders
  54. 10.5 How to be a world-class complainer
  55. The VOHeroes Pro Membership
    11. Managing your VOHeroes Pro membership
  56. 11.1 Joining the VOHeroes Pro membership
  57. 11.2 What’s included in the Pro membership
  58. 11.3 Graduating and becoming a VOHeroes Pro Emeritus
  59. 11.4 Purchasing individual VOHeroes courses
  60. Other VOHeroes Services: producing demos, private coaching and more
    12. How to get your demos produced by VOHeroes
  61. 12.1 The VOHeroes demo production process
  62. 12.2 Listen to demos of our demos
  63. 12.3 How VOHeroes demos are priced
  64. 12.4 How to know if you are ready to produce a specific demo
  65. 13. How to get private one-on-one VOHeroes coaching
  66. 14. The VOHeroes Affiliate Partner program
  67. 15. Get your certificate and get going
Lesson 54 of 67
In Progress

10.5 How to be a world-class complainer

Half the battle in getting things done, questions answered, challenges met and solutions found is understanding how to form your query.

And doing that works best when you have training in complaining. I mean being really good at it. World class. Awesome.

This is so important, I did a video on it. Use what you learn from this when posting, asking, contributing in workouts and so on.

Go on…you can do it. Get the support you deserve by being specific about what you need. Here’s a summary:

  1. Give as much detail as you possibly can. Don’t just quickly tap out “This sucks!” or “I can’t log in!” Tell whoever you’re asking for help what happens when you try to do what you’re doing, and what you see when this issue pops up. Screenshots, error messages, crashes – let them know the details.
  2. If you’re responding to someone else’s issue, don’t guess. Post what you know, not what you think might be the right answer, or “what you’ve heard.” Include links that are factual, not “I’m not sure if this will work, but someone told me that…” kind of guesses.
  3. Don’t hijack the thread. Keep on point and on the subject of the original post. Don’t change the subject, or make a comment like “While we’re asking questions, I have one…can you…” that takes the thread off course. Stay on course and don’t change the direction of the post. Instead, start a new post if you have a new question.

Up next, we have a series of lessons that are specifically for viewers that AREN’T VOHeroes Pros, but would like to know how they can take advantage of what we have to offer.

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