Even The Bible (And Game Of Thrones) Has One-Star Reviews

Photo by Priscilla Du Preez on Unsplash

Hey there!

(NOTE: Registration is now open for the ACX Masterclass, and we’re paying the first $300 of your tuition if you click here to register before Tuesday night at 9p.)

I share a thought starter every month with my students and clients in our Pro Connect Live sessions, and the classic one shared this month had a current application.

It’s the title of this blog post and video (but the GoT reference was a recent development – and don’t worry, there are no spoilers in this post or video, just in case you’re the last person on Earth who hasn’t yet seen the final season of Game of Thrones).

When the New York Times, the ranking authoritative journalism leader in the US, says in a review that your product is crap…how do you argue with that?

Very easily, it turns out. And you do so in a very healthy and simple way.

Hope this helps!



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  1. I’m going to say that I think if you’re strategic as You read your negative reviews you may be able to learn something that may help more than simply ignoring them

    If I read reviews and it’s negative, I look for things in it that may help me improve. Not things like “his voice is too deep” – I can’t do anything about that; but things like “I hear noises in the background” or “all of his c’s and k’s are jarring”. Also, I look to see if other reviewers say the same or similar things If there is a trend in the negative reviews then those can provide to be helpful for my future work

    Other than the above, I treat all negative reviews as if my former mother-in-law is writing it; and if it’s good, then I make believe it was my favorite Aunt Mary

  2. LOVE your line “we are in a select group of higher functioning performers”, – “They don’t know my training”…I called a client directly to get clarification for a pronunciation, after introducing myself he hollered “Are you the voice? I don’t like it, you sound old”…I took a deep breath, and thought “it’s all subjective Trish” I got off the phone and read my saved “complimentary feed backs”…It was all what I needed.

  3. “Accentuate the positive. Eliminate the negative. Latch on to the affirmative.” Words I cherish and seem to fitting here today as well. I think this is excellent advice.

    Trish, that’s terrible and frankly very rude of that person to have done that to you. Sounds like you handled it very professionally.

  4. Great video. Thank you. I don’t look at reviews at all. I don’t even want to tempt myself. I’m very happy with positive vibes going forward. If I feel good about the work and the client feels good then it is all good with me.